SHIPPING

At Cloth, we want your online shopping experience to be as simple and enjoyable as possible.

All Australian orders are shipped via Australia Post.

AUSTRALIA-WIDE SHIPPING

Orders up to $350
Standard Shipping — $10
Express Shipping — $15

Orders over $350
FREE EXPRESS SHIPPING

Once your order has been placed, a confirmation email will be sent to your nominated email address.

Orders are generally processed within 24–48 hours. Purchases made on weekends or Australian public holidays will be processed the following business day.

Sale purchases may take up to 3 business days to be dispatched.

Most orders are received within approximately 1–3 business days from dispatch, although delivery times may vary.

If you haven't received your order confirmation, please check your junk or spam folder or contact us at sales@clothlifestyle.com.au.

RETURN POLICY

FULL-PRICED ITEMS

Full-priced items purchased online may be returned within 14 days from the date of shipment.

Full-priced items purchased in store may be returned within 14 days from the date of purchase.

Full-priced items purchased using a promotional discount code remain eligible for return unless otherwise stated as part of the promotion.

Eligible returns will be refunded to the original payment method.

RETURN CONDITIONS

All returned items must be:

• Unworn, unused and unwashed
• In their original condition
• Returned with all original designer garment tags attached
• Free from makeup, fake tan, perfume, deodorant, marks or other signs of wear
• Returned with any belts, authenticity cards, dust bags or other designer accessories originally supplied

Items that are damaged, soiled, altered or otherwise not in their original condition may not be accepted.

SHOES

Shoes must be tried on on a carpeted surface and returned unworn and unmarked.

The original shoe box and packaging must also be returned undamaged, as these form part of the product.

LINGERIE & SWIMWEAR

For hygiene reasons, briefs, swimwear and bikini bottoms cannot be returned for change of mind.

This does not affect your rights under Australian Consumer Law where an item is faulty or otherwise fails to meet a consumer guarantee.

SALE ITEMS

Reduced and sale items are final sale and cannot be returned or exchanged for change of mind unless otherwise stated.

Sale prices and promotional offers cannot be retrospectively applied to previous purchases.

This does not affect your rights under Australian Consumer Law in relation to faulty goods.

EXCHANGES

Want another size or style? Please contact us at accounts@clothlifestyle.com.au or visit us in store.

Exchanges are subject to availability.

If your preferred item is unavailable and your return otherwise meets our policy, an eligible refund will be processed to your original payment method.

FAULTY OR DAMAGED ITEMS

If you believe you've received a faulty or damaged item, please contact accounts@clothlifestyle.com.au before returning it.

For online orders, please include your order number and photographs of the issue where possible.

Faulty items will be assessed and handled in accordance with your rights under Australian Consumer Law.

RETURN SHIPPING

For change-of-mind online returns, customers are responsible for arranging and paying for return postage to Cloth.

We strongly recommend using a tracked postal service and keeping your tracking information until your return has been processed.

Cloth does not deduct an additional return shipping fee from your approved refund.

Original delivery charges are non-refundable for change-of-mind returns.

If you believe your item is faulty or damaged, please contact us before arranging return postage.

REFUNDS

Once your return has arrived at Cloth, we'll inspect the item and confirm the outcome of your return.

Approved refunds will be processed to the original payment method.

Once processed by Cloth, please allow additional time for your bank or payment provider to make the funds available.

COLOURS

We make every effort to display product colours as accurately as possible. However, colours may vary depending on your device, monitor and display settings.

NEED A HAND?

We're always happy to help.

Returns & refunds: accounts@clothlifestyle.com.au
Orders & shipping: sales@clothlifestyle.com.au